Contacting Your Doctor

General

ALL problems are best dealt with in consultation.

If you have questions related to the management of your condition, an appointment is best made to discuss these questions so the appropriate attention can be devoted to resolving your questions.
If unsure, our reception and nursing staff are experienced in helping you decide if the matter requires an appointment.

For all non-urgent enquiries, our reception staff will obtain your details and arrange a return call.

Telephone Access

If it is an emergency please ring 000.

Although Doctors in the Practice may be contacted during normal opening hours by telephone, we try to keep interruptions to consultations to a minimum. If there is any matter may need your doctor’s urgent attention,¬† your call will be taken to our Receptionist or Practice Nurse first. Sometimes, if the doctor is with a patient, a message will be taken and given to the doctor for further action. You can assist us further by noting the following:

  • Please state if the matter is urgent
  • Wether¬†the Practice Nurse may be able to help you if the doctor is unavailable

Doctor will return your call at a more convenient time if you leave your name, telephone number and the nature of your problem.

Electronic Access

Our Practice does not transfer patient information via email unless it is encrypted. Communication with patients via electronic means is conducted with appropriate regard to the Privacy and Confidentiality of the patients health information.